Last updated: November 12, 2026 • Builterior Network
This Refund & Cancellation Policy ("Policy") applies to purchases of paid subscriptions and related digital services offered through https://builterior.com ("Builterior", "we", "our" or "us").
Builterior is an online platform that enables interior designers, architects, design studios and other professionals to create and display portfolios, improve their online visibility, receive project enquiries and use platform features according to the subscription plan selected.
This Policy explains subscription activation, cancellation, refund eligibility, payment errors and the process for submitting a request. It should be read with Builterior's Terms of Service, Privacy Policy and the plan details shown at the time of purchase. If there is a conflict, applicable law will prevail.
A subscription fee is charged for access to the digital features, tools, listing or portfolio facilities, account entitlements and other benefits expressly described for the selected plan on the Pricing Page or at checkout.
Depending on the plan, these features may include portfolio creation and hosting, project uploads, profile visibility options, enquiry or lead-management tools, analytics, team access, priority or featured placement, and other features described at the time of purchase.
The subscription fee is not a payment for a guaranteed number of leads, enquiries, customer contacts, site visits, project awards, sales, revenue or business outcomes. Unless Builterior expressly makes a separate written commitment, Builterior does not guarantee that a subscriber will receive any particular volume or quality of enquiries or convert an enquiry into a paid project.
Builterior provides a platform intended to help professionals present their services and become discoverable by potential customers. The number, timing, location, relevance and quality of enquiries depend on factors that may be outside Builterior's reasonable control, including:
Accordingly, receiving no leads or enquiries, receiving fewer enquiries than expected, or not converting enquiries into projects does not, by itself, mean that the subscription service has failed or create an automatic entitlement to a refund.
This provision does not limit a subscriber's rights where Builterior has failed to provide a paid feature that was expressly promised, has materially breached its obligations, or where a refund or other remedy is required by applicable law.
The subscription period, price, applicable taxes, plan features and activation details will be displayed on the Pricing Page or checkout screen before payment.
A subscription will generally begin when payment is successfully confirmed and the applicable paid features are activated in the subscriber's account. If activation is delayed, the subscriber should contact support with the payment reference.
The subscriber is responsible for reviewing the selected plan, account details, billing period and features before completing payment. Please contact Builterior promptly if the plan or account activated does not match the purchase confirmation.
A subscriber may request cancellation of a subscription by using the account settings, where available, or by emailing support@builterior.com from the registered email address.
For a manually renewed subscription, cancellation will stop the subscriber from renewing for the next subscription period. Unless a refund is approved or required by law, cancellation does not automatically entitle the subscriber to a refund for the current paid period. Paid features will ordinarily remain available until the end of that period, unless the account is suspended or terminated under the Terms of Service or applicable law.
If an automatic or recurring payment option is offered, the cancellation instructions, applicable notice period and mandate-cancellation process will be disclosed at checkout or in the relevant payment flow. A subscriber should also follow any applicable instructions provided by the payment provider or bank to cancel a recurring payment mandate. Builterior will not represent a recurring payment as cancelled until the applicable cancellation has been processed or confirmed.
A cancellation request does not remove any amount that was validly due before cancellation. Any such amount remains subject to applicable law and the relevant agreement.
Except where a refund is required by applicable law or expressly approved by Builterior, subscription fees are generally non-refundable once the paid subscription has been activated and made available for use.
A refund may be considered in circumstances such as:
A refund will not ordinarily be available solely because:
Nothing in this section excludes a refund, cancellation right or other remedy that cannot legally be excluded.
Builterior will use reasonable efforts to keep the platform and paid features available and functioning. Temporary interruptions may occur due to maintenance, upgrades, security measures, hosting or network issues, third-party service failures or events beyond our reasonable control.
If a subscriber experiences a problem with a paid feature, they should report it promptly with relevant details. Builterior may investigate, provide a workaround, restore the feature, extend the subscription period where appropriate, or offer another remedy where required by the circumstances or applicable law.
A temporary interruption does not automatically create a right to a full refund. However, this Policy does not limit remedies required where there is a material or prolonged failure attributable to Builterior.
To request a refund, contact support@builterior.com using the registered email address and include:
Builterior may request reasonable additional information to verify the transaction and investigate the request. Do not send passwords, CVV values, full card numbers or banking passwords.
We aim to acknowledge refund requests within 2 business days and provide a decision or status update within 7 business days, subject to the complexity of the matter and any statutory timelines. These internal targets do not replace any shorter or mandatory deadline under applicable law.
If approved, the refund will ordinarily be initiated to the original payment method through the payment provider, where supported. The time taken for the funds to appear depends on the payment gateway, bank or card issuer. Builterior will provide available transaction or refund reference details where reasonably possible.
If a payment is debited but the subscription is not activated, please contact support and provide the transaction reference. Builterior will verify the payment status with its payment provider and, as appropriate, activate the subscription or initiate a refund.
If the same subscription is charged more than once, Builterior will investigate the duplicate transaction and, once verified, arrange a refund of the duplicate amount.
If a payment is marked failed, pending, reversed or refunded by the payment provider, subscription activation may be delayed or unavailable until the payment status is confirmed. A subscriber should not make repeated payments without first checking the transaction status where a previous payment appears to be pending.
Builterior may suspend, restrict or terminate an account in accordance with its Terms of Service where there is a reasonable basis, including suspected fraud, unlawful activity, misuse of the platform, infringement of third-party rights, abusive conduct, security risks or material breach of the applicable terms.
Where appropriate and legally permitted, Builterior will provide notice and an opportunity to address the issue. The treatment of any unused subscription period will depend on the reason for suspension or termination, the applicable Terms of Service and applicable law. No provision in this Policy permits Builterior to retain payment for services that it is legally required to refund.
If Builterior discontinues a paid service or terminates an account for reasons not attributable to the subscriber, Builterior will assess an appropriate remedy, which may include a pro-rata refund for the unused portion of the affected paid service, subject to applicable law and the circumstances.
Prices, applicable taxes and any additional charges will be displayed at checkout or in the relevant invoice, as applicable. Refunds, where approved, will be processed in accordance with applicable tax and accounting requirements. Any tax adjustment or credit note will be handled as required by law.
Builterior may modify, add or discontinue subscription plans, features or prices prospectively. A change will not retrospectively alter a subscription already purchased during its confirmed validity period, except where required by law or agreed with the subscriber. Any renewal at a revised price will be disclosed before the renewal is charged or authorised.
This Policy is intended to operate in accordance with applicable laws of India, including applicable consumer protection and e-commerce requirements. Nothing in this Policy is intended to waive, restrict or exclude any statutory right, remedy or protection that cannot lawfully be waived, restricted or excluded.
If you have a concern, please first contact Builterior using the details below so that we can attempt to resolve it. This does not prevent you from approaching a competent consumer commission, regulator, payment provider, bank or other forum available under applicable law.
Any contractual dispute will be handled in accordance with the dispute resolution and jurisdiction provisions in Builterior's Terms of Service, subject always to mandatory legal rights and the jurisdiction of competent authorities.
For cancellation, refund, billing or subscription-related questions, contact:
Please include your registered email address and transaction reference when contacting support. We will handle complaints in accordance with applicable law and the timelines that apply.
We may revise this Policy to reflect changes in our services, subscription plans, payment processes or applicable law. The updated version will be published on this page with a revised "Last updated" date. Where required by law, we will provide appropriate notice before a material change takes effect. The version applicable to a purchase will be interpreted in accordance with applicable law and the disclosures made at the time of that purchase.
Contact our billing and support desk with your transaction reference.
